Privacy Policy
Privacy Policy
Date: May 23, 2024
Collection of Personal Data
1.1 Personal Data
We inform you about the processing of personal data when using our website.
Personal data includes all information relating to you (name, address, email, user behavior).
This follows our obligations under the EU’s GDPR.
1.2 Data Controller
The responsible party according to Article 4.7 of the GDPR is:
TISSRA
Data Processing When Visiting the Website
When the website is used for informational purposes (without registration), we process:
- IP address
- Date/time of access
- Pages visited
- Amount of data transferred
- Browser type
Legal basis: Article 6.1.f GDPR
Additional Functions
3.1 Additional Services
For services such as purchases or account creation, additional data is required (e.g., payment details).
3.2 Service Providers
We use external partners (payment processors, logistics) who strictly follow our instructions.
3.3 Third Countries
For partners outside the EEA, we will inform you separately.
Contact & Account
When you contact us, we store:
- Name / email
- Phone number (if provided)
For account creation, we store:
- Name
- Login details (email/password)
- Contact information
- Voluntary information
Online Purchases
5.1 Order Data
- Product details
- Order number
- Delivery / billing address
- Order status (e.g., “shipped”)
- Return status
5.2 Payment Data
Depending on the payment method:
- Billing address
- Payment details (credit card / PayPal)
- IBAN / BIC
Only the necessary data is shared with payment processors.
5.3 Debt Collection
In case of unpaid invoices, data may be shared with collection agencies.
Legal basis: Article 6.1.b/f GDPR
Cookies & Tracking
6.1 General
We use cookies and tracking technologies only with your consent (except for necessary cookies).
6.2 Types of Cookies
- Necessary cookies (for website functionality)
- Functional cookies (for personalization)
- Analytical cookies (for optimization)
- Advertising cookies (can be disabled)
6.3 Management
You can control cookies via your browser settings.
6.4 Web Pixels
Used to measure marketing campaign performance.
6.5 Analytics
We use Google Analytics (opt-out available).
6.6 Remarketing
Services such as Google Ads, Bing Ads, and Facebook Ads (opt-out links provided).
Data Sharing
We only share data:
- If legally required
- With service providers under strict data protection agreements
- With logistics partners for delivery
Storage Period
Data is deleted after:
- The purpose has been fulfilled
- The expiration of legal retention periods (up to 10 years)
Security
Technical and organizational measures are in place, including SSL encryption.
Your Rights
- Access / rectification / deletion
- Restriction / objection
- Data portability
- Withdrawal of consent
Changes
This policy may be updated.
Data Protection Officer
Contact: support@tissra.com (Subject: “Data Protection”)